Need help with Echoes Radio? Use the information below to contact support, report an issue, or troubleshoot common playback problems.
Echoes Radio is a 24/7 mobile radio app featuring original folk, Americana, roots, acoustic, and independent country music.
Contact Support
For support, bug reports, or general app questions, please email:
When contacting support, please include as much of the following information as possible:
- Your device type: iPhone or Android
- Your device model, if known
- Your app version, if known
- A brief description of the issue
- Whether the issue happens on Wi-Fi, cellular data, or both
- Any screenshots that may help explain the issue
Basic Troubleshooting
If you are having trouble hearing the broadcast or using the app, please try the following:
- Confirm that your internet connection is working.
- Make sure your device volume is turned up.
- Make sure your device is not muted.
- Close and reopen the Echoes Radio app.
- Try switching between Wi-Fi and cellular data.
- Update Echoes Radio to the latest available version.
- Restart your device if the issue continues.
Frequently Asked Questions
How do I start listening?
Open the Echoes Radio app and tap the unmute control to begin listening.
Why can’t I hear audio?
Please check your device volume, mute switch, Bluetooth connection, and internet connection. You can also try closing and reopening the app.
Does Echoes Radio work in the background?
Yes. Echoes Radio supports background playback so you can continue listening while using other apps or when your phone screen is locked.
How do I see song and artist information?
In the app, tap the Echoes Radio logo to view available song and artist information.
How do I report a bug?
Email support@gentekksolutions.com with a short description of the issue, your device type, and when the issue happened.
Can artists submit music?
For artist, music submission, or collaboration inquiries, please email support@gentekksolutions.com.
Privacy Policy
Please review the Echoes Radio Privacy Policy here:
https://gentekksolutions.com/privacy-echoes-radio/
Company Information
Echoes Radio features music curation and creative direction by Echoes In The Iron, delivered through a broadcast technology platform developed and operated by GenTekk Solutions.